Hi everyone. Hope you are having a great week. We look forward to a fantastic weekend!!
I've probably mentioned schedule and policies before, but thought I'd go over them here today because recently we have had some changes.
I (Charles Siegel) am primarily responsible for traincity auctions that appear on this site. John, my son is primarily responsible for our ebay auctions.
We place new auctions on this site pretty much every day except for Saturday. (I golf on Saturday and Monday so I come in Sunday to take care of most of Monday's business.) We have become a little bit laid back since we moved to Florida 8 years ago. I'm not retired at this point but John has taken more over. Not sure I could ever retire though. I love this business!!
John places auctions on ebay usually Sunday through Thursday and lately he has been extremely busy.
Robin whom you might have talked with if you call for an order generally is in the office from around 8AM to 1 or 2 PM Monday through Thursday.
My wife Ginger comes into work and leaves when she feels like it. Funny but our stringent schedules changed little by little since we moved here. It was really different at first (the laid back atmosphere), but I really like it now.
Susie and Shauna are here packing orders for you from around 9AM until they fall over from exhaustion. (No actually they usually are here until 3 or 4.) We do our best to fill up that Fedex truck!
We are open generally Monday through Friday 8AM to around 4 or 5 PM. Sometimes John wants to go surfing so he leaves a little early! (I did say we are a little laid back!:)
Orders are shipped out via Fedex Monday through Friday. As long as we have your email address you should receive a tracking number via email through fedex after they have been picked up. Generally they pick up in the afternoon.
Most orders go out the same day or next day depending on how busy we are or when we received your order.
Our policies for Train City, Inc. have been the same for many years now. But I think sometimes people don't know where to look for our policies. They are located in each and every traincity auction that appears on this site in the long blue link that starts "Important auction ending information...." just under details. Just click on that and you will see our policies. They are also listed on traincity.com. Or click here.
Of course we try to be as fair as possible with everyone who is kind enough to do business with us. Hey, if you don't do business with us, we still like you!!
Well, it is time to get out of this place as I've been here all day and anxious to practice putting. Once again, hope you have a great weekend. We sure do appreciate your business!!